Privacy Policy
Last Updated: January 13, 2025
This Privacy Policy describes how Nalorevixtra ("we", "us", or "our") collects, uses, discloses, and protects information about you when you access or use our website located at nalorevixtra.world and any related services, features, or content we offer (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at info@nalorevixtra.world.
1. Information We Collect
We collect information in several ways depending on how you interact with our Service. The types of information we collect are described below.
1.1 Information You Provide Directly
We collect information you voluntarily provide to us when you register for an account, enrol in a learning programme, complete a form, make a purchase, contact our support team, or otherwise communicate with us. This may include:
Account Information: Your full name, email address, password, and any profile details you choose to add.
Payment Information: Billing address, payment card details, or other financial information necessary to process transactions. Payment data is processed by third-party payment processors and we do not store full card numbers on our servers.
Communications: The content of messages, inquiries, feedback, or support requests you send to us.
Educational Data: Course enrolments, progress records, assessment results, certificates, and any content you submit as part of your learning activities.
1.2 Information Collected Automatically
When you use our Service, certain information is collected automatically through cookies, log files, and similar tracking technologies. This includes:
Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
Usage Data: Pages visited, features used, time spent on the Service, links clicked, referring URLs, and navigation paths through the Service.
Cookies and Similar Technologies: Session cookies, persistent cookies, and similar tracking mechanisms as described further in our cookie section below.
1.3 Information from Third Parties
We may receive information about you from third parties, including social media platforms if you choose to connect your account, analytics providers, and payment processors. We handle such information in accordance with this Privacy Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing and Improving the Service
To create and manage your account, deliver course content, process enrolments and payments, personalise your learning experience, and maintain and improve the functionality and performance of the Service.
2.2 Communications
To send you transactional messages such as enrolment confirmations, payment receipts, password resets, and important notices about the Service. We may also send you educational updates, newsletters, and promotional communications where you have consented or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.
2.3 Support and Customer Service
To respond to your inquiries, resolve technical issues, process refund requests, and provide assistance related to your use of the Service.
2.4 Analytics and Research
To understand how users interact with the Service, identify areas for improvement, conduct research, and generate aggregated statistical reports. Such analysis is typically conducted using anonymised or pseudonymised data wherever possible.
2.5 Security and Fraud Prevention
To detect, investigate, and prevent fraudulent activity, unauthorised access, abuse of the Service, and other illegal or harmful conduct. We may use automated tools and manual review processes for this purpose.
2.6 Legal Obligations
To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to enforce our Terms of Service and other agreements.
3. Legal Basis for Processing
We process your personal information on the following legal grounds, as applicable:
Contractual Necessity: Processing required to perform the contract between you and us, including providing the Service you have requested.
Legitimate Interests: Processing in our legitimate interests or those of a third party, where those interests are not overridden by your rights and interests. This includes improving the Service, preventing fraud, and maintaining security.
Consent: Where you have given us clear consent to process your information for a specific purpose, such as receiving marketing communications.
Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We engage trusted third-party companies and individuals to perform functions on our behalf, including hosting and infrastructure providers, payment processors, email delivery services, analytics providers, and customer support tools. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and use the information solely for the purposes we specify.
4.2 Business Transfers
In the event of a merger, acquisition, reorganisation, bankruptcy, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose your information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, respond to lawful requests from public authorities, protect the rights, property, or safety of Nalorevixtra, our users, or the public, or to enforce our agreements.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4.5 Aggregated or De-identified Data
We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, or other purposes.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit. We use cookies and similar technologies such as web beacons, pixels, and local storage to operate and improve the Service.
5.2 Types of Cookies We Use
| Category | Purpose |
|---|---|
| Essential Cookies | Required for the Service to function. They enable core features such as authentication, session management, and security. These cannot be disabled. |
| Functional Cookies | Remember your preferences and settings to provide a more personalised experience, such as language preferences and saved progress. |
| Analytics Cookies | Collect information about how users navigate the Service to help us understand usage patterns and improve content and functionality. |
| Marketing Cookies | Used to track visitors across websites to display relevant advertisements. We only deploy these with your consent. |
5.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Service. For more information about managing cookies, refer to your browser's help documentation.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
The duration of your active account or ongoing relationship with us; the nature of the information and the sensitivity of the data; the purposes for which we collected the information and whether those purposes have been fulfilled; legal, contractual, or similar obligations to retain the data; and the potential risk of harm from unauthorised use or disclosure.
When information is no longer needed, we securely delete or anonymise it in accordance with our internal data management procedures.
7. Data Security
We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include encrypted data transmission using industry-standard protocols, access controls limiting employee access to personal data on a need-to-know basis, regular security assessments and system monitoring, and secure data storage practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
8. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights with respect to your personal information. These may include:
8.1 Access
The right to request a copy of the personal information we hold about you.
8.2 Correction
The right to request that we correct inaccurate or incomplete personal information about you.
8.3 Deletion
The right to request that we delete your personal information, subject to certain exceptions such as legal retention requirements or legitimate business purposes.
8.4 Restriction
The right to request that we restrict the processing of your personal information in certain circumstances.
8.5 Portability
The right to receive your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
8.6 Objection
The right to object to the processing of your personal information where we rely on legitimate interests as the legal basis, or where we process your information for direct marketing purposes.
8.7 Withdraw Consent
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us at info@nalorevixtra.world. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
9. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@nalorevixtra.world. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our systems promptly.
For users between the ages of 13 and 18, we encourage parents and guardians to be involved in their online activities. Certain features of the Service may require parental or guardian consent for users in this age range.
10. Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of third-party services and we encourage you to review the privacy policies of any third-party services you access through or in connection with our Service.
11. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. When we transfer information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection laws, including the use of contractual protections where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending a notification to the email address associated with your account or displaying a prominent notice on our Service.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:
Nalorevixtra
1081 Moepel St, Geluksdal, Brakpan, 1546, South Africa
Email: info@nalorevixtra.world
Phone: +27 21 556 3574
Website: nalorevixtra.world
We are committed to resolving any complaints or concerns about our privacy practices. If you believe we have not addressed your concern adequately, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.